Implementation of a Knowledge Management Capability for a Large Mining House

Business Imperative:
The Associate was asked to advise on the implementation of a KM solution for a large SA mining house. The system was designed to position senior geologists as an expert online forum  for more junior staff to address queries to 

Complication:
The technology was successfully implemented but the senior geologists paid lip service only to the initiative. The questions from the junior staff went unanswered and the project was considered a failure

Solution:
Together with a Human Performance expert , Louise led workshops with the senior geologists  to discuss  a carrot and stick approach to knowledge sharing


Impact/Outcome:
The senior geologists  contributed to the solution and knowledge sharing KPI’s were  built into the Human Performance management system


Testimonial:
“Sensitive handling of our most senior geologists  and  a reconfiguration of our Human Performance Management System  ensured the return of the investment  we had made in this project “
         -Board member sponsor for the KM project